Supporting Your Sales, Marketing and Customer Service Teams
Accelerated sales
- Which opportunities are set to close and how much are they worth?
- Are we hitting our targets for the quarter?
- At what stage are we losing prospects?
- What are our top deals?
- Which sales reps are closing more effectively than others?
Targeted measurable marketing
- Organize your customer and prospect information and create relevant campaign lists.
- Plan marketing campaigns with precision, track the results of these campaigns and run campaign reports within minutes.
- Send relevant and engaging email marketing campaigns around special offers and promotions.
- Manage your relationships with prospects, leads and customers on social media networks like LinkedIn, Facebook and Twitter.
Exceptional customer service
CRM Software UAE offers case management, SLA tracking, a central knowledge base and powerful reporting, giving you the tools you need to offer your customers an excellent customer service experience.
With Sage CRM, you can effectively
- Automate and manage the progress of customer service cases through standard workflows.
- Manage your team’s cases and monitor metrics like case volume and resolution times using graphical pipelines.
- Access the latest customer and support information from anywhere within the business
- Engage in more meaningful conversations with customers based on the latest information from your teams.
- Report on critical customer service metrics quickly and easily.